Archive for April, 2012

Knowing and Doing

April 29, 2012 1 comment

We know what we should do. We know we should eat healthy. We know we should get exercise. We know we should keep up with our field. We know how we should serve the customer. We know how we should manage, We know how we should lead. We know we should execute the sales strategy.

Often we fall short. Why?

Where does the difference lie between knowing and doing? Why are ideas, plans, strategies often not correctly implemented?

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5 Things Online

5 things, I was looking at online this morning were:

  1. Simpsons videos of the “X-Files Episode” on YouTube. Videos were mostly in Spanish, none posted.
  2. Turnaround Solutions for Senior Housing in Linkedin 
  3. Reading and answering questions about Management etc in Quora. Although I am not necessarily qualified to answer, I have an opinion
  4. i09
  5. Mashable




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Beware the Everyday Expert – Daniel Gulati – Harvard Business Review

In his blog “Beware the Everyday Expert,” author Daniel Gulati captures many of the thoughts I have been having about the experts online and the “blending” empirical proof and speculation.  See below.

Beware the Everyday Expert – Daniel Gulati – Harvard Business Review.

That being said, I think the posing of opinion as fact and the implications still needs to be considered.

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Performance Improvement Technology: An Introduction for Property Management Professionals

What do the following examples have an common?

  • Month end checklist
  • a Wiki
  • Automating purchasing
  • an online tutorial on how to enter rent checks or add a prospect
  • Lean Office
  • Resident satisfaction survey

Random things I have thought of? No, they are examples of Performance Improvement Technology. At its core Performance Improvement Technology provides a systematic method to help organizations improve meet their goals and fulfill their mission. Additionally, I believe (unsubstantiated opinion) it also has an effect on participants both performance and resident.

In a series of upcoming blogs, I intend to focus on some of the following areas:

  • Training and non-training performance improvement interventions
  • Implementation
  • Learning
  • Knowledge management
  • Change management

and how their place in housing and property management. I believe that correct implementation of Performance Improvement Technology can increase the NOI, efficiency, and improve, and innovate the way services are delivered to residents.


In my next post, I will distinguish between training and non-training interventions.

Werewolves, Cat Eating Moms, and other Blog Abortions.

Blog ideas started, but not followed through to completion. Abandoned blog ideas list:

A blog idea abandoned: using The Tragically Hip’s song “Ahead by a Century” as a springboard to launch a discussion about ideas and being passionate about them, or as I now refer to ideas as “being stung by the hornet” and “having a feverish dream.” In any event, enjoy the video and employ your interpretation of the lyrics.

Something titled “Popular Guy….Who Know? Clearly I had taken drunken foray into fiction….who knew or cares?

The moral imperative of service delivery dealing the idea that organizations have a moral imperative to efficiently and effectively deliver services. This is truly one of my better ideas and needs to be developed.

Something about werewolves, your mom eating my cat….not sure I remember where I was going with this post, probably best that I had forgotten–say hello to my little trash bin.

The difference between fact and opinion, with regard to the proliferation of opinion as fact on the internet and blogs…For example five methods to improving your resume, klout score, and so on.

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