Archive for the ‘Performance Improvement Technology’ Category

Sunday Morning

February 16, 2014 Leave a comment

It is sort of a directionless Sunday morning.

Research ideas, I am thinking about:

  • MOOCs, types of courses offered, who offers, who takes, etc.
  • Peer-to-peer learning and learning communities and whether evolve in the absence of any formal institutions. Institutions an idea from my political science days that I can’t seem to shake.
  • mLearning

New things I have discovered:

  • The SAMR model, I never thought of this, well maybe I did, but didn’t have the framework. Interesting.
  • Smartbuilder for designing custom eLearning

Websites, I have visited:

Time to be productive or at least feel like it.






OTJ enhancement

November 23, 2013 Leave a comment

On-the-job (OTJ) learning/training is very common. I would say that nearly all of the positions, that I had involved a considerable amount of OTJ learning/training. Most of it was as needed, unorganized, unsystematic, and likely not assessed.  the training could have been something as “go ask Joe to show you how he does it” or “I think we have how-to-guide on that.”  Sometimes, I was able to quickly grasp what needed to be done, other times, I need more training. The result of the training was mixed.

Although it is often informal and administered as needed, organizations can provide structure for OTJ. In at advocate enhancing OTJ by:

  • Using video based OTJ
  • Earning badges for small skills
  • Gamification of training
  • Teachable skills (breaking process into small steps)

All great ideas for enhancing OTJ. With the proliferation of smart phones, I really like the idea of “gamifying” training and earning badges or leveling-up.  Make it interesting.



Performance Improvement Technology: An Introduction for Property Management Professionals

What do the following examples have an common?

  • Month end checklist
  • a Wiki
  • Automating purchasing
  • an online tutorial on how to enter rent checks or add a prospect
  • Lean Office
  • Resident satisfaction survey

Random things I have thought of? No, they are examples of Performance Improvement Technology. At its core Performance Improvement Technology provides a systematic method to help organizations improve meet their goals and fulfill their mission. Additionally, I believe (unsubstantiated opinion) it also has an effect on participants both performance and resident.

In a series of upcoming blogs, I intend to focus on some of the following areas:

  • Training and non-training performance improvement interventions
  • Implementation
  • Learning
  • Knowledge management
  • Change management

and how their place in housing and property management. I believe that correct implementation of Performance Improvement Technology can increase the NOI, efficiency, and improve, and innovate the way services are delivered to residents.


In my next post, I will distinguish between training and non-training interventions.