Posts Tagged ‘Property Management’

Performance Improvement Technology: An Introduction for Property Management Professionals

What do the following examples have an common?

  • Month end checklist
  • a Wiki
  • Automating purchasing
  • an online tutorial on how to enter rent checks or add a prospect
  • Lean Office
  • Resident satisfaction survey

Random things I have thought of? No, they are examples of Performance Improvement Technology. At its core Performance Improvement Technology provides a systematic method to help organizations improve meet their goals and fulfill their mission. Additionally, I believe (unsubstantiated opinion) it also has an effect on participants both performance and resident.

In a series of upcoming blogs, I intend to focus on some of the following areas:

  • Training and non-training performance improvement interventions
  • Implementation
  • Learning
  • Knowledge management
  • Change management

and how their place in housing and property management. I believe that correct implementation of Performance Improvement Technology can increase the NOI, efficiency, and improve, and innovate the way services are delivered to residents.


In my next post, I will distinguish between training and non-training interventions.